Privacy Policy

Introduction

At Alive Pilates, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and Spanish data protection laws.

Data Controller

Data Controller: Alive Pilates Studio
Contact: privacy@alivepilates.es
Phone: +34 694 276 209

What Personal Data We Collect

We may collect the following types of personal data:

Contact Information

• Name and surname
• Email address
• Phone number
• Physical address

Booking and Class Information

• Class schedules and preferences
• Attendance records
• Payment information (processed securely)
• Health-related information relevant to fitness activities

Website Usage Data

• IP address and browsing behavior
• Cookies and tracking technologies (when implemented)
• Session information

Legal Basis for Processing

We process your personal data based on:

1. Consent - When you explicitly agree to our processing
2. Contract - When necessary for service delivery
3. Legal Obligation - When required by law
4. Legitimate Interest - For legitimate business purposes

How We Use Your Data

We use your personal data to:

• Manage class bookings and schedules
• Communicate about services and updates
• Process payments and billing
• Improve our services and website
• Ensure health and safety during classes
• Send marketing communications (with consent)

Data Storage and Security

• All data is stored securely using industry-standard encryption
• Access is limited to authorized personnel only
• We retain data only as long as necessary for the stated purposes
• Regular security audits and updates are performed

Your Rights Under GDPR

You have the right to:

1. Access - Request copies of your personal data
2. Rectification - Correct inaccurate or incomplete data
3. Erasure - Request deletion of your personal data
4. Portability - Request transfer of your data to another service
5. Restriction - Limit how we use your personal data
6. Objection - Object to certain types of processing

Data Retention

We retain personal data for the following periods:

• Booking records: 2 years after last class
• Financial records: 7 years as required by tax law
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (when implemented)

International Data Transfers

Your data is processed and stored within the European Union. We do not transfer data outside the EU without appropriate safeguards.

Cookies and Tracking

When we implement analytics, we will use cookies to:

• Improve website functionality
• Analyze user behavior
• Personalize content

You will be able to manage cookie preferences through our cookie banner.

Third-Party Services

We may use third-party services for:

• Payment processing
• Email marketing
• Website analytics
• Booking systems

All third parties are carefully vetted for GDPR compliance.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be:

• Posted on this page
• Effective immediately upon posting
• Communicated to affected users when significant

Contact Information

To exercise your rights or contact us about privacy matters:

Email: hola@alivepilates.es
Phone: +34 694 276 209
Address: Carrer de Lluís Oliag, 50, Valencia, Spain

Data Protection Authority

If you believe we have violated your data protection rights, you can contact:

• Spanish Data Protection Agency (AEPD)
• www.aepd.es

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This Privacy Policy was last updated on March 28, 2024, and is effective as of this date.